FAQs
Because of the custom nature of my products, I do not accept returns or exchanges. But please contact us if you have an issue with your order.
Please visit the Contact Us page. You can also find me on Instagram.
I accept Visa and, Mastercard, and PayPal.
Depending on the product and time of year, shipment can happen as fast as one day after proof approval. Sometimes it can take up to two weeks. Generally, products are shipped within 3-5 days after proof approval.
Yes! Because I create all of my designs 100% from scratch, I can customize them in any way imaginable. If you want different colors, or the design on a different product, just ask! I will do my best to create a gift that is exactly how you want it.
Sure! First, please check your loan folder or search your email inbox for an metal from "KnitSwag." If you don't see one, it's probably because you entered your email incorrectly when you made your purchase. You can visit out Contact Us page to ask for further assistance with your proof.
If your order has not yet gone into production, yes you may cancel it. Once an order has gone into production, it cannot be cancelled.
Oh No! We'll sort this out for you. If it has been more than 21 days since you placed your order, please visit our Contact Us page and we'll look into the status of your order.
We ship directly from different suppliers around the world (North America, Australia, and Europe), so you order (if you purchase several items) may arrive in different packages. Please be patient and the rest of your order will arrive soon!
